Benefits & Services Suite




 

myICE 1


For: Singles & Couples

myICE allows the First Responder to use their own or any other phone to access clients’ critical information via our site. The technology is accessed by entering the myICE website portal and placing a unique code, found on the card to gain our members' details (e.g. photo, medical history, medical aid details, drug interaction information, doctor details and identifying markings etc). So! Who benefits most from myICE?






Family Emergency Services


myICE 1


Benefits and services are per each person


AGREEMENT HOLDER
Description Benefactor MyProtector Benefits
Principal Member * Principal member Full Services
Legal Spouse ** Spouse Full Services
Additional Dependants (If offered via specials - For children or pets or any other) *** Legal Dependants Limited Services
 
 
Your Benefits & Services Include:
 
     
Critical Services  
     
FAMILY ALERTS
Description Benefactors MyProtector Benefits
This service ensures that your closest family members - like your spouse, children, or elderly parents - are instantly notified if you're in an accident or pass away. It helps prevent emotional distress caused by delays and allows loved ones to respond quickly and appropriately to your situation. * Principal member Full Services
** Spouse Full Services
*** Additional Free myICE services Full Services
 
EMPLOYER ALERTS
Description Benefactors MyProtector Benefits
Whether you're employed or self-employed, this service alerts your workplace or business partner of your incapacity or death. It protects your income, ensures clients or coworkers are informed, and activates any workplace benefits like group life insurance or medical leave. * Principal member Full Services
** Spouse Full Services
*** Additional Free myICE services Full Services
 
SCHOOL & DEPENDENT CARE NOTIFICATIONS
Description Benefactors MyProtector Benefits
This service immediately contacts schools, daycare providers, or caregivers if you're unable to pick up or care for a child or dependent. It ensures they are safe, not left unattended, and that temporary guardianship instructions (if any) can be followed. * Principal member Full Services
** Spouse Full Services
*** Additional Free myICE services Full Services
 
INSURANCE CLAIM TRIGGERS
Description Benefactors MyProtector Benefits
This service automatically notifies your insurance providers - such as life, disability, or funeral insurers - so that claims can be processed without delays. It helps ensure your family or beneficiaries receive financial support as quickly as possible. * Principal member Full Services
** Spouse Full Services
*** Additional Free myICE services Full Services
 
   
Administration Services  
   
FIDUCIARY & LEGAL SUPPORT
Description Benefactors MyProtector Benefits
This service alerts your attorney or legal advisor if you're critically injured or deceased, ensuring that your living will, trust, or power of attorney documents are activated. It allows your legal instructions to be followed without confusion or legal battles. * Principal member Full Services
** Spouse Full Services
*** Additional Free myICE services Full Services
   
FINANCIAL INSTITUTIONS ALERTS
Description Benefactors MyProtector Benefits
This service sends a secure notice to your selected banks, credit institutions, and investment providers to freeze or protect accounts and start estate processes. It helps prevent fraud, stops unnecessary debit orders, and safeguards your financial legacy. * Principal member Full Services
** Spouse Full Services
*** Additional Free myICE services Full Services
 
MEDICAL AID & HEALTHCARE NOTIFICATIONS
Description Benefactors MyProtector Benefits
Informs your medical aid provider or doctor of your emergency or passing. This ensures proper billing, authorisations for treatment, and prevents confusion or double-claims, making sure your healthcare needs and records are managed correctly. * Principal member Full Services
** Spouse Full Services
*** Additional Free myICE services Full Services
 
TRUSTED CONTACT & EXECUTOR ALERTS
Description Benefactors MyProtector Benefits
Alerts your chosen nominated friend, family member, or executor who has access to your personal wishes and documents. This allows someone you trust to act quickly on your behalf - whether it’s handling funeral instructions, pets, or digital accounts. * Principal member Full Services
** Spouse Full Services
*** Additional Free myICE services Full Services
 
 
Technology Services  
 
MEDICAL DATA RECORDS
Description Benefactors MyProtector Benefits
Your medical and other emergency data is housed within your myPROVAULT database. The information becomes instantly available to first responders when they are managing your emergency. This provides them with critical data to help save your life. * Principal member Full Services
** Spouse Full Services
*** Additional Free myICE services Full Services
 
DECEASED ESTATE TRIGGERS
Description Benefactors MyProtector Benefits
When activated, this service notifies and unlocks selected parts of your digital vault - giving family or professionals (Your executor) secure access to essential documents like your will, insurance policies, and critical deceased estate instructions. * Principal member Full Services
** Spouse Full Services
*** Additional Free myICE services Full Services
 

EMERGENCY FUNDING COSTS
   
AMBULANCE TRANSPORTATION COSTS
Description Benefactors MyProtector Benefits
(1) The ambulance transport costs by road to the nearest hospital, will be paid by MyProtector up to certain limits: * Principal member Yr 1 = R1000 | Yr 2 = R1500 | Yr 3+ = R2000
** Spouse Yr 1 = R1000 | Yr 2 = R1500 | Yr 3+ = R2000
*** Additional Free myICE services No Benefit
 
FAMILY EXPENSES SUPPORT
Description Benefactors MyProtector Benefits
Your family will be provided with funds to help towards household expenses, transport (taxi) costs to a hospital or airtime etc, up to certain limits: * Principal member Yr 1 = R500 | Yr 2 = R1000 | Yr 3+ = R1500
** Spouse Yr 1 = R500 | Yr 2 = R1000 | Yr 3+ = R1500
*** Additional Free myICE services No Benefit
   
VEHICLE TOWING COSTS
Description Benefactors MyProtector Benefits
(2) A payment to any registered (accredited) vehicle towing company will be made to remove your vehicle from the scene of an accident. Paid by MyProtector up to certain limits: * Principal member Yr 1 = R500 | Yr 2 = R1000 | Yr 3+ = R3000
** Spouse Yr 1 = R500 | Yr 2 = R1000 | Yr 3+ = R3000
*** Additional Free myICE services No Benefit
     





NOTES:


(1) Ambulance Benefit Limitations - The benefits are limited annually and can be claimed for up to two events per year / per person. The full benefits become available again with each consecutive year.
(2) Vehicle towing Benefit Limitations - The benefit only pertains the vehicle directly involved in an accident and where the driver is legally registered to be driving the vehicle and the vehicle being insured. The towing organisation must be registered and comply with the National Road Traffic Act (No.93 of 1996).
* Principal member -

The person who first signs-up to Myprotector myICE services.
** Legal spouse - The person is a legal spouse in South African law and therefore receives the same benefits as the principal member. This is because the package purchased is for couples and the fee reflects the benefits and services for each individual.
*** Free services - Where MyProtector offers Free myICE services as part of a promotion or similar. These individuals will have limited benefits and will be able to upgrade their package if so desired.
Payer - The person or organisation who makes the monthly contributions to Myprotector on behalf of a family. If the payer skips the monthly contributions, then the result will cause some of the benefits to be closed for all family members.
Refusal conditions -

Myprotector Group (Pty) Ltd is entitled to decline services when:

  • Your death was deliberately self-inflicted;

  • If you falsify your details on your application and when preparing your planning with us;

  • If you are involved in things like fraud, criminal activity or misrepresentation.

  • No benefit is payable on this agreement for services that are related to an illness or medical emergency not arising from an accident and trauma event.

Note:

This is not a medical scheme nor is it a substitute for medical scheme membership and the cover is not the same as that of a medical scheme.